At Damian Journeys, we strive to provide high-quality travel accessories, fishing gear, and luggage. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
1. Eligibility for Returns
- To be eligible for a return, products must be unused, in their original packaging, and in resalable condition.
- Returns must be requested within 7 days of receiving your order.
- Cash on delivery (COD) orders are eligible for returns subject to verification and approval.
2. How to Request a Return
- To initiate a return, please contact us at manager@damianjourneys.com with your order details, including:
- Order number
- Product name
- Reason for return
- Our team will review your request and provide instructions for returning the product.
3. Return Shipping
- Customers are responsible for the cost of returning items unless the product is defective or incorrect.
- Ensure the product is securely packaged to avoid damage during transit.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund processing may take up to 7–10 business days from the date the return is received.
5. Non-Returnable Items
- Products that are damaged due to misuse or not in their original condition are not eligible for returns.
- Personalized or custom orders, if applicable, may not be eligible for return unless defective.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at manager@damianjourneys.com.
- We will provide instructions to replace or refund the product at no additional cost.
7. Contact Information
For any questions or concerns regarding returns and refunds, please reach out to us at:
Email: manager@damianjourneys.com